Is there a minimum order?
Unless you want to get our very special wholesale discount price, there is no minimum purchase requirement for any items
What if I forget my password?
Simply go to Your account page and click on the Forgot your password? link and fill your userID(email address) and your password will be sent to your email address.
Will you share my information with anyone else?
No. Any information you entrust to us stays with us. It will never be shared with a third party. For more information, please see our privacy policy.
Is this website secure?
Yes, our shopping and payment process are safe. We use Secure Sockets Layer (SSL) technology to protect the security of your information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a highly sophisticated method of scrambling data as it transmits from your computer to our website's servers.
When will I receive my order?
General items are shipped via registered airmail (7-21 days worldwide). In general, the items are shipped to our customer within 10 days.
Items weight more than 2kg (2000g) are shipped via International Parcel (air + cargo). It takes approximately 3-4 weeks to arrive.
!!!Faster shipment can be provide, please contact us case by case.
How can I contact HandmadeSiam.com?
Please browse to our Contact Us page. You can find our contact information including address, telephone number and form to submit your question or comment.
Returns Policy:
You may return the item within 30 days of delivery for a full refund of the purchase price you paid. Please note that you will be responsible for shipping charges to return the item and we will not refund any shipping, handling, gift wrap, or other charges. Items are nonrefundable after 30 days.
Guidelines for return handmadesiam.com items :
- Please email us within 7 days after you received the item. In the email please indicate the number of items you are returning and the reason.
- The item must be returned in good condition, in original packaging (whenever possible), and with all paperwork, parts and accessories to insure full credit.
- Allow 3-5 days for processing your return once we receive it.
- For your protection, we recommend insuring your return shipment
Return address:
HandmadeSiam.com
Sirivongse Asset Company Limited
140/2 Pholyothin Rd., Samsenaim Phyatai, Bangkok
Thailand 10400
Tel : (66)081-6337807
Refund :
After your return has been processed, credit will be refunded in the same manner as the original purchase.
Shipping Policy:
We ship most in-stock items within 3 business days. On occasions when we can't, we'll let you know as soon as possible. For item marks “made-to-order”, we will let you know the timeframe case by case.
Customer responsible:
Buyers are responsible for all extra delivery charges, duties, taxes, Customs fees, and any other charges or fees that may be incurred by importing products into buyers' country. You should call your local customs office for more information on potential taxes, duties, charges, and fees.
Standard Shipping Calculation:
Based on size and/or weight, certain items bear a Shipping Surcharge. These surcharges are shown on Shopping cart page. Once you place an item in your Shopping Bag, the applicable surcharge will be added to the total shipping costs for your order.
Shipping Rate:
Our shipping & handling rate starts from $ 3.95 for the first 100 gram and $ 1.82 for every additional 100 gram.
Please be aware that this price is calculated from ThailandPost’s base price. However, we can also provide shipping through others international logistics service such as DHL, Fedex or UPS, to name a few. To obtain price for those, please contact us case by case.
*Prices and payment is in U.S. Dollars. Exchange rates are automatically calculated on your credit card bill.
Payment
We accepts Visa, MasterCard, American Express and Discover credit cards via Paypal. You do NOT need to be a PayPal member and you don't need to join PayPal for credit card payment . You will have the advantage of using the web's premier payment clearing house, knowing that your personal information is safe and secure. Your credit card information is retained by PayPal and is NOT transmitted to HandmadeSiam.com
What is Paypal?
Founded in 1998, PayPal, an eBay Company, enables any individual or business with an email address to securely, easily and quickly send and receive payments online. more..
Can I make a payment if I'm NOT a PayPal Member?
You do NOT need to be a PayPal member to shop with us. Anyone with a credit card can shop on line at Handmadesiam.com. After you have completed your check out on the secure server, PayPal will ask if you wish to become a member, but that is only an optional.
I'm already a PayPal Member. Can I use my account to pay for my purchases?
Yes,you will have the option of using your PayPal account to pay for your purchases.
Are you PayPal Verified?
Yes more..
Do you offer other payment method beside PayPal?
Yes, we do. We offer standard TT for wholesale order. Customer can choose between standard TT to our bank account in Thailand or through Moneybookers’ service. For more information, please contact service@handmadesiam.com
